Frequently asked questions
What is the return policy?
All sales are final.
Size exchanges are allowed only if:
You received the wrong size (does not match your order)
You contact us within 7 days of delivery
To request a size exchange, email us at [hiddenmotivesusa@gmail.com] with your order number and photos if applicable.
Customers are responsible for return shipping costs.
Are your items true to size?
Yes, our items are generally true to size. However, for hoodies, we recommend sizing down if you want a more fitted look
How long does shipping take?
Shipping times vary based on your location:
- U.S. orders: Typically 3–7 business days
- International orders: Usually 7–14 business days
Please note that during peak seasons or high-demand drops, shipping may take a bit longer. Once your order ships, you’ll receive a tracking number to keep an eye on it!
How can I contact you?
You can reach us anytime at [hiddenmotivesusa@gmail.com].
We typically respond within 24–48 hours and are here to help with any questions or concerns!
Do you ship internationally?
Yes, we ship worldwide!
Shipping rates and delivery times will be calculated at checkout based on your location.
Keep in mind that international shipments may take longer due to customs processing.